哪些句子拯救了你的英文邮件？ 第1页

在外企工作，每天都需要跟客户邮件往来，我本科是英语专业，研究生在英国读，可是刚进公司的时候还是很不适应，对写邮件这件事还是感到有些棘手。原因是虽然我英文基础很好，可是我的英语经常让我的客户感到我的无礼或者说是我的英语很直白，不够温柔。。。于是我开始收集一些常用的句子，词汇等等，使我的邮件看起来更佳专业并且有礼貌。虽然现在我不再去依靠这些公式化的句型来完善我的邮件，但是对于刚刚进外企的小朋友还是很有帮助的。

写邮件是每一个在外企工作的白领每天必不可少的工作内容，那么作为职场新人，外企小白，如何把一封邮件写的得体，还真是让刚刚步入职场的我们感到头疼。首先写邮件并不是在写作文，所以这里其实并不需要你有文采，当然如果你有文采那就是锦上添花了。但是职场新人首先是要把事情表述清楚，那么我来给到家分享一个3C原则。

A. 3C 原则：

1. Deliver a Clear message

2. Use Correct grammar, vocabulary and punctuation

3. Be Concise

所以3 C原则就是 clear 清晰，correct 正确，concise 简明。记住重点在于更有效的传达信息，而不是用你丰富的词汇量给对方留下印象，用更简单的句型和清晰的组织来使你写的东西更易读。 避免陈词滥调，那些不能给你的信息带来任何新的东西的词可以省略掉。

B. 如何让你的邮件简洁并且有礼貌？

1. Please kindly....

2. Please help...

3. We would appreciate...
   

4. 用to代替 in order to

5. 用regarding 代替about

6. 用before 代替 prior to

7. 快速回复用 prompt reply

8. 用by 代替 no later than

9. 用since 代替 due to the fact that

10. 用另一封邮件 by my separate email..

C. 下面是邮件中常用句型：

1. 开场白：

• Hope you are doing well.

• Hope this emial finds you are doing well/great.

2. 回复开场白：

• Further to our conversation earlier, .........

• As discussed over the phone, .......

• As checked with.....

• Thanks for your kindly reply.

• Thanks for your prompt reply.

• Thanks for your kindly feedback.

• Regarding...

• As per my email sent on xxxx

• Please help to clarify....
  

3. 结尾：

• We are looking forward to hearing from you.

• Many thanks for your support.

• Please kindly share us a feedback by today.

• FYI: For your information

• For your reference

4. 深盼贵公司及早回复

• We are looking forward to hearing from you.

• We trust you will share us a feedback at your earliest.

• We hope that you could reply us as early as you can.

• Please kindly update the status with me.

• Please kindly reply at your convenience.

• Please help to reply ASAP.

• Please share us a feedback as early as possible/ASAP.

• Please get back to us by today.

• I did not hear from you yet.

• A prompt reply would help us greatly.

• A prompt reply will be appreciated.

• Your prompt reply would be greatly appreciated.

• Your prompt attention to this matter would be greatly esteemed.

• As the matter is urgent, please try your best.....

5. 回函迟误, 请见谅

• I apologise for my late reply..

6. 邮件结尾：

• Should you have any questions, please let me know.

• If you have any questions, please feel free to reach me out.

• Your kindly cooperation is much appreciated.

• Many thanks in advance.
  

7. 我会与你保持联络，让你知道实情的进展。

• I will keep you posted.

• I will keep you in loop.

• I will keep you updated.

• I'm looping in xxx who is leading..

8. 关于附件attach的用法总结如下：

• 最常用的就是:please find attached......

• I am enclosing...我附上...

• Attached here to...附件是关于...

• Attached please find the most up-to-date information on/regarding/concerning…

  附上关于某某的最新资料…

• Attached please find the draft product plan for your review and comment.

附上产品计划书的草稿，请审查及评价。

• We enclose a copy of our latest price list.

  随函寄出我方最新价格表一份。

• Enclosed is a copy of our latest price list.
  

• Enclosed please find a copy of ……
  

• Attached please find …

• I enclose the evaluation report for your reference.我附加了评估报告供您阅读。

• Attached please find today's meeting notes.今天的会议记录在附件里。

  
  

  欢迎关注，持续更新。

  
  

当时我总结了十几页，可以关注我的微博，以及订阅号，英语需要持续的学习，我也一直在积累学习，英语是一个越学越觉得有意思的东西，感觉从小到大我唯一坚持下来的事情就是学习英语，可能是我运气好，姐姐就是留学生，在我很小的时候就经常教我英语，后来上学我的班主任是英语老师，因为喜欢她所以我也特别爱学英语，现在我的客户分别是不同地区的人，有美国人，欧洲人等等，但是我依然最喜欢的还是英国人的英语，真的是很好听，说跑题了～点个赞给我吧哈哈，这还是我的处女答～

－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－

我忍不住想再来补充一下,虽然已经有人分享过了，但是觉得很好再分享一遍。

1. I am writing to confirm/enquire/inform you...我发邮件是想找你确认/询问/想通知你 有关…

2. With reference to our telephone conversation today...关于我们今天在电话中的谈话…

3. As we discussed on the phone...如我们上次在电话中所说的…

4. In my previous e-mail on October 5...在之前10月5日所写的邮件中提到…

5. As I mentioned earlier about...在先前我所提到的关于…

6. As indicated in my previous e-mail...如我在之前邮件中所提到的…

7. from our decision at the previous meeting... 如我们在上次会议中所决定的…

9.as you requested...　根据贵方要求…

10. In reply to your e-mail dated April 1，we decided...回复贵方4月1日的邮件，我方决定…

11. This is in response to your e-mail today.这是对您今早发来的邮件的回复。

12. As mentioned before, we deem this product has strong unique selling points in china.

如先前所述，我们认为这个产品在中国有强有力且独一无二的销售点。

13. As a follow-up to our phone conversation yesterday, I wanted to get back to you about the pending issues of our agreement.

追踪我们昨天在电话中所谈，我想答复你我们合约的一些待解决的议题。

14. I received your voice message regarding the subject. I'm wondering if you can elaborate i.e. provide more details.

我收到了你关于这个主题的留言。我在想您你是否可以再详尽的说明一下，也就是再提供多一点相关细节。

15. Please be advised/informed that...请被告知...

16. Please note that...请注意...

17. We would like to inform you that...我们想要通知你...

18. I am convinced that...我确信...

19. We agree with you on...我们同意你在...的看法。

20. With effect from 4 Oct., 2008...从2008年10月4日开始生效...

21. We will have a meeting scheduled as noted below...我们将举行一个会议，会议时间表如下。

22. Be assured that individual statistics are not disclosed and this is for internal use only.

请确保个人信息不会外泄且只供内部使用。

23. I am delighted to tell you that...我很高兴地告诉你...

24. We are pleased to learn that...我们很高兴得知...

25. We wish to notify you that...我们希望通知你...

26. Congratulation on your...恭喜您...

27. I am fine with the proposal.我对这份提案没异议。

28. I am pleased to inform you that you have been accepted to join the workshop scheduled for 22-24 Nov,2008.我十分高兴地通知你我们已经同意您参加于2008年11月22-24日举行的研讨会。

29. We are sorry to inform you that...我们很抱歉地通知您...

30. I'm afraid I have some bad news. 恐怕我今天要宣布一些坏消息。

31. There are a number of issues with our new system.我们的新系统有些问题。

32. Due to circumstances beyond our control...由于情况超出我们的控制...

33. I don't feel too optimistic about...我对...不太乐观

34. It would be difficult for us to accept...我们很难接受...

35. Unfortunately I have to say that, since receiving your enquiries on the subject, our view has not changed.我不得不这么说，自从收到你关于这个主题的询问，我们的看法都没有改变。

36. We would be grateful if you could...如果你可以...我们会很感激的。

37. I would appreciate it if you could...如果你可以...我会很感激。

38. Would you please send us…?你能否寄给我们…？

39. We need your help.我们需要你的帮助。

40. We seek your assistance to cascade/reply this message to your staff.

我们希望您能将此信息传达给你们的员工，非常感谢。

41. We look forward to your clarification.我们期待你的澄清。

42. Your prompt attention to this matter will be appreciated.您若能立即关注此事，我们将非常感激。

43. I would really appreciate meeting up if you can spare the time. Please let me know what suits you best.如果您能从百忙中抽出时间，我希望能与您见面，请让我知道您最适合的时间。

44. Please give us your preliminary thoughts about this.请让我知道您对这件事情初步的想法。

45. Would you please reply to this e-mail if you plan to attend?请您回信如果您计划参加？

46. Please advise if you agree with this approach.请告知我们你是否同意这个方法。

47. Could you please let me know the status of this project?请通知我这个计划的进度？

48. If possible, I hope to receive a copy of your proposal when it is finished.

如果可能，当你完成提案，我希望你能发一份复本给我。

49. I would appreciate it very much if you would send me your reply by next Monday.

如果能在下周一前收到您的答复，我将非常感激。

50. Hope this is OK with you. If not, let me know by e-mail ASAP.

希望您满意，如果不满意，请发邮件尽快通知我。

51. Could you please send me your replies to the above questions by the end of June?

请您在6月份前答复我上述问题好吗？

52. May I have your reply by April 1, if possible?如果可能，我可否在4月1日前收到您的答复？

53. If you wish, we would be happy to...如果你有需要，我们很乐意...

54. Please let me know if there's anything I can do to help.如果我有什么可以帮得上忙的, 请告诉我。

55.If there's anything else I can do for you on/regarding this matter, please feel free to contact me at any time.对于这件事，如果还有什么我能帮得上忙的地方，请随时与我联络。

56.If you want additional recommendations on this, please let us know and we can try to see if this is possible.如果关于此事你需要额外的建议，请让我们知道，我们会试着看看这是否可行。

57. I'm just writing to remind you of...我只是写信来提醒您...

58. May we remind you that...?我们想要提醒您...

59. I am enclosing...我附上...

60. Please find enclosed...请查阅附件...

61. Attached here to...附件是关于...

62. Attached please find the most up-to-date information on/regarding/concerning…附上关于某某的最新资料…

63. Attached please find the draft product plan for your review and comment.附上产品计划书的草稿，请审查及评价。

64. If you have any further questions, please feel free to contact me.如果你有任何问题，请随时与我联系。

65. I hope my clarification has been helpful.希望我的说明对你有所帮助。

66. Please feel free to call me at any time, I will continually provide full support.请随时与我联系，我将持续地提供全程支持。

67. Please let me know if this is suitable.请让我知道这是否恰当。

68. Looking forward to seeing you soon.很期待能尽快见到你。

69. We look forward to hearing from you soon.我们很期待能得到您的回复。

70. Hope this is clear and we are happy to discuss this further if necessary.希望上述说明很清楚，如有必要，我们很乐意再进一步讨论。

71. I look forward to receiving your reply soon.我期待很快能收到你的回复。

72. Looking forward to receiving your comments in due course.期待在预期的时间收到你的反馈。

73. I'll keep you posted.我会与你保持联系。

74. Please keep me informed on the matter.请随时让我知道这件事的发展。

75. For any comments/suggestions, please contact Nadia at 2552-7482.

有任何评价或建议，请拨打2552-7482联络Nadia。

76. I would like to apologize for...我想就...道歉...

77. I apologize for the delay in...对于...的耽搁，我深感抱歉。

78. We are sorry for any inconvenience caused.对于产生的任何不便，我们感到抱歉。

79. I am sorry for any inconvenience this has caused you.对于造成的不便，我深感抱歉。

80. I'm sorry about last time.上次的事我很抱歉。

81. We apologize for not replying you earlier.对于未能早一点回信给你，我们感到抱歉。

82. I'm really sorry about this.这件事，我真的很抱歉。

83. Sorry, I'm late in replying to your e-mail dated Monday, April 1.抱歉，太迟回您在4月1日（星期一）发给我的邮件。

84. We apologize for the delay and hope that it doesn't inconvenience you too much.

我们为耽搁道歉，希望这没有给您带来太多不便。

85.Hoping that this will not cause you too much trouble.希望不会为您造成太多麻烦。

86.Sorry if my voice message is not clear enough.如果我的电话留言不够清楚,我深感抱歉。

87. Thank you for your help.谢谢你的帮助。

88. I appreciate very much that you...我非常感激你...

89. I truly appreciate it.我真的很感激。

90. Thank you for your participation.谢谢你的参与。

91. Thank you so much for inviting me.非常感谢您的邀请。

92. Congratulations to all of you and thanks for your efforts.恭喜各位并十分感谢各位所做的努力。

93. Your understanding and cooperation is greatly/highly appreciated.很感激您的理解及合作。

94. Your prompt response will be most appreciated.很感激您快速的答复。

95. Once again, thank you all for your commitment and support.再一次感谢大家的承诺及支持。

96. Thanks for your input/clarification/message.谢谢你的投入/澄清/信息。

97. Any comments will be much appreciated.对于您提出的任何建议，我将深表感谢。

98. Thank you very much for everything you've done for me.谢谢你为我所做的一切。

99. I would appreciate your understanding with/regarding this matter.

　　我很感激你对这件事情的理解。

100. Please convey my thanks to all the staff involved, they did an excellent job.

　　请向有关的同仁传达我的谢意，他们真的干得很好

外企工作多年，最大的感受就是“small talk”也是门艺术。

大到开会，小到吃饭闲谈，甚至到邮件里要怎么问好，都充满了讲究。

所以本文就从最简单的邮件礼仪 (Email Etiquette) 说起，分享四种屡试不爽的“问好”方式，保证你的邮件看起来又地道，又体面，又有人情味。

1. 询问近况

这一类型特别适合在对方刚刚休完假，或者在法定节假日刚刚结束的时候，简简单单寒暄一下，问问对方近况怎么样？

• How are things going over there? / How are things in Beijing?
• I hope you enjoyed your weekend.
• Hope you had a wonderful vacation.

注意：Hope all is well with you / I hope this email finds you well 这个表达也很常用，但是呢，稍微欠缺了一些人情味，只有在完全没其他话可讲的情况下才用哦~

2. 表达关注

如果近期你正好关注到对方新的动向，或者刚好有可庆祝的事情，就可以用这一类表达：

• I learned from Irene that your product launch was a huge success. Congratulations!
• I received your newsletter on COVID-19. It was a great read!
• Congratulations on your well-deserved promotion!

当然，使用这一类表达有一个注意事项，首先你最好要确定这个信息绝对准确，不要凭着一些小道消息就去发邮件了；其次，你提及的这件事最好是和邮件正文内容有关，否则就显得有些phony（虚情假意）。

3. 寻找关联

鉴于今天谈论的情境是对方和你还不熟悉的情况，因此呢，最好能针对你们原本就有的一些关联发起对话。比如，你们曾经在一次论坛上有过交谈，或者曾经参加过同一个社交活动，又或者你们常去某一家咖啡店而因此有过交集，那么这时你就可以说：

• It was great chatting with you in the coffee store!
• I’m so glad that we had the chance to meet at the conference.
• I’m glad that we were finally connected during that meeting.
• It was a great pleasure to meet you on Sunday.

虽然对方可能完全不记得你的存在，但这样的开场会显得你重视对方，也显得很真诚。

4. 直奔主题

这一类问好方式呢，特别适用于一些工作极为繁忙，时间极为宝贵的人群。当然，直奔主题并不是上来就劈头盖脸索要东西、询问进度、布置任务，而是明确向对方表达：我知道你很忙，所以我会更有效地利用你宝贵的时间。

• I understand you must be extremely busy with your new project, so I will just be brief.
• I know you’re swamped, so I made sure that this wouldn’t take too much of your time.
• I guess things must have been hectic on your end with the upcoming event, so I will just cut to the chase.

当然，有些朋友可能仍然觉得这样开场太生硬，但就我个人的感受而言，看到这样的邮件开头我反而会更加重视。

首先，对方看起来非常珍视我的时间。

“珍惜他人的时间”简直是职场第一原则，但并不是每个人都能在细节中充分体现这一点。

其次，一个人既然会如此开头，说明he/she must have thought this through. 他们提出的需求，一定是经过深思熟虑的。而面对这样的邮件，一般你要做的事情也不会很复杂。所以，这样的需求我一般都会优先处理。

对商务英语感兴趣的朋友还可以看我的其他回答：

如何优雅的用英文催促工作进度？

英语日常交流中有哪些是非母语人士不容易意识到的不太礼貌的表达方式？

被外国人问「How are you?」时该怎么回答？

英语委婉地拒绝应该怎么说？

也欢迎关注我的微信公众号“密斯詹”（微信ID：missjzhan）获取更多英语知识~

1. 請別人幫忙（發文件等等）

At your convenience, would you please send me.....

最後加上Thank you for your assistance.

2. 尋求意見：

Our team would appreciate your insights/input on.....

Due to the short time frame for this proposal, prompt reply is greatly appreciated.

3. 取消會議：

I want to be mindful of your time and we don’t have any updates at this point; therefore I suggest that we cancel/reschedule today's meeting. If you disagree or need assistance, please let us know.

My apologies for the late notice, but i need to reschedule tomorrow's call. There remain a few open items we need to address, therefore i will send out a new invite once we agree upon a time.

4. 對方發郵件問問題時，回答完加上：Hope this answers your question. Let me know if further detail/explanation would be helpful.

5. 會議總結：

Thank you for making time on a very busy Friday afternoon to join our discussion. i hope we were able to provide clarity on......Attached is a summary of what we discussed today.

6. 道歉：

My sincere apology for this unfortunate situation; I will address to my team immediately.

Again，please accept my most sincere apology.

7. 跟客户分享项目进展以后，建议电话详谈

Once these final steps are finished, I would suggest having a brief call to discuss our findings and recommendations for next steps. Would you please provide a few times the week of XXX that work within your schedule and I will send the calendar invite?

8. 文件打了草稿，请求上司过目

Attached is the drafted xx file. It is still a work in process but I would like to see if anything immediately stood out to you as odd or worthy of follow-up.

9. 分享2个不错的automatic reply,去旅游或者外地开会的时候可以用:

Thank you for your e-mail. I will be out of the office on vacation from XXX - XXX with no access to e-mails. I apologize for any delay in response to your e-mail. I will respond to your e-mail as quickly as I can when I return to the office on Monday, April 18th. Thanks!

Thank you for your e-mail. I am out of the office in meetings on XXX and XXX with limited access to e-mail. If you need immediate assistance, please contact me via my mobile phone. Thank you!

10. 指点下属

Thanks for preparing the XXX. I made the following updates to the question responses. We can discuss my thought process when I am in the office on Monday.

XXX, good job! I have reviewed the XXX documents and have the following review comments:

1...

2....

(将做好的文件交给老板检查以后，通常会有Review Comments，就是列出需要改的部分）

11. 邮件问好 (美国人好喜欢用hope 哈哈）

周一/二可用：

I hope that your week is off to a great start.

Hope you had a great weekend.

万能的：

Hope you’re well/Hope you are doing well.

I hope this message finds you well.

PS. If you like this answer, thank you; if not, don't. I REALLY don't give a damn of your opinion.

以上

（2022年1月17日更新）

作为一名天天和老外同事打交道的美资公司工程师，这些年写过的英文邮件没有一万封也有五千封了，看过的邮件没有十万也五万封了，看了一些回答特别是某位自称外企人的，我只想呵呵，和书上写的好像哦，你试试这样写看看，看看别人什么反应。我来说说实际美国人是怎么写邮件的。

我举的例子都是美国人写的邮件原文，比那些书上写的要清新脱俗得多。

先来一封我们CEO最近发的邮件，全篇没有装逼词，但是就是显得很有水平。

Happy New Year—I hope you and your family had a great holiday and enjoyed some well-deserved time off. Thank you again for a terrific effort and a strong result last year!

再来一封老美写的开发客户的邮件，我以前兼职做过外贸，有一次打电话给美国客户，因为英语不好所以别人以为我是采购商，反而发一封邮件给我和我做生意o(╯□╰)o。这邮件也是写得清新自然，没有书上写的套话。

Hello Steven, It was my pleasure to talk with you earlier today – thank you for contacting XXXX. I am writing to share more information with you about XXXX and our digital signage systems. The attached corporate brochure will provide you with an overview of our most popular system features – you can also learn more by visiting our website at XXXX.com. As you will see, XXX has been providing industry-leading digital signage systems for the past 25 years and we are honored to have our systems in place with over 2,500 hotels, resorts and casinos around the world. We would be very interested in exploring a relationship with XXXX in order to explore digital signage opportunities in China. As I’ve mentioned, our primary customer focus is with hotels, resorts and casinos. Our digital display systems are designed to meet the needs of the hospitality market. We are fortunate to have earned preferred-vendor status with many of the leading hotel brands including: Hyatt, Hilton, Sheraton, Westin, Marriott, Four Seasons, Ritz Carlton, Renaissance and many more. Please let me know if you have relationships with any hotels and we can develop a plan to pursue the opportunity together. Please review our information at your earliest convenience and let me know if you have any questions. I look forward to our next communication. Regards, xxxx

一、基本邮件礼仪(Email etiquette)

英文邮件的礼仪成千上万条，大多其实都已经超出了“英文”的范畴，而是不管什么语言都要注意的，那我就不说了，我只说和印象最深刻的，而且和中文邮件有明显区别的，那就是感谢和道歉。

1）感谢

中文邮件不喜欢太多客套话，废话少说，直入正题，但是美国人写邮件，哪怕是和熟悉的人，回邮件第一句话，都要感谢，所以他们的邮件都是 thank来thank去的，中文邮件没这种习惯。

开头，感谢别人回复自己的邮件（也可以用thank you，用在稍微正式场合，比如和陌生人发邮件）

• Thanks for the quick reply.
  
• Thanks for getting back to me.
  
• Thanks for the update on the situation.
• Thanks for the updated information.
  
• Thanks for gathering the information this week on this issue.

别人发邮件提供信息给你，中文邮件是懒得回的，英文邮件也习惯感谢，简单回复一个。

• Thank you.
• Well noted.
  
• Noted/Received with thanks.
• Good information.

2）道歉

如果是回邮件回得晚了，先道歉，貌似中文很少有这个习惯(以下sorry也可以替换成apologize，更正式一点，发给重要的人或者群发）

• Sorry for the late reply.（中国人普遍这这一种，也有老外用，不过下面两种更多）
  
• Sorry I haven’t got back to you sooner .
  
• Sorry for the delay getting back to you.

如果是临时通知别人是什么事情

• Apologies for the late/short notice.

如果是上一封邮件没写清楚导致收件人误解了

• I apologize if this was not made clear

提前给别人预警如果自己的措辞过于强硬。

• I apologize if this may make you feel uncomfortable/bad.
• I apologize if this may sound a little harsh.

3）收尾套路

最后收尾的套路，一般都是问别人意下如何。(不要用please tell me ...这种句式，从来没见过老外用的）

• Please let me know what you think.
• Please let me know your thoughts.
• Let me know if you have any questions or concerns. (最常见）
  
• Please let me know if there are questions.
• Looking forward to your input/insight(用insight/input代替opinion)
• That’s my idea, what's your idea?(也有直接这样说的）
• Please review the lengthy e-mail and provide feedback on how we can proceed.(如果邮件太长了）

或者，干脆下面的话结尾，

I'll let you know more tomorrow(表示今天没说完，明天再说更多)
Please call me if you like.(有什么事打我电话）

4）称呼

普通工作邮件，直接称呼名字字就好了，比如Hi Steven，不需要用Mr.， 甚至写给总裁的邮件，也是直接说Hi Bill，不需要Hi President Johnson。否则真的真的太令人不自在了。

只有德国人是个例外，喜欢加Mr./Ms. 我以前在德资企业工作，发给女性的邮件居然要称呼Ms. Zhang。

学术场合才需要加抬头，比如Prof. Johnson. 政客的Congressman Johnson.

记住，一般不加Dear，只有公司HR群发邮件才说Dear all, 发给个人的，一般就Hi Steven或者直接说Steven,

抓住这几点就够了，其他礼仪说多了都是正确的废话。

另外再看看我这篇文章，弄清楚什么时候该用正式用语，什么时候可以用非正式。

英语 | 到底什么是正式场合和非正式场合

5）告别邮件主题

离职时发邮件感谢同事，我见过老外用以下两种

• Thank you
• Farewell

两种都可以。注意farewell并非永别，也可以表示以后很难见面。

二、邮件基本术语

很多国人凭自己的想象力在创造一些表达，以下才是地道的用语。

1）抄送别人怎么说？

中国人喜欢说cc，美国人直接说copy.

cc是 carbon copy（复写纸）的简称，以前还没有电子邮件时候，用复写纸抄送，所以本质上还是copy.

• I have put John on copy. (记住put on copy的固定搭配）
• You can copy Steven going forward.

如果是分别抄送给某些人，但是又不想让他们互相知道对方的联系方式，可以用暗送(BCC也就是blind cc),比如同时发给几个供应商，邮件开头直接写

BCC vendors

2）群发邮件增加联系人怎么说？

我看到台湾香港人大陆人都是用add xxx in the loop.从来没见过美国人这样说的。

一般都是在邮件开头，无称呼，直接说

• Looping in Steven.
• Adding/Added Steven.

甚至直接用 “+”都可以

• + Steven

把某个人删除（涉及到保密的信息）,用remove

• Removed Mike from this email

3)转发邮件怎么说？

forward the email to someone(大部分中国人只会用这种)
pass me the email(老外也经常用这种)

4)回复邮件怎么说？

get back比 reply常用

I will get back to you tomorrow.

5）附件怎么说？

附件的英文是attachment.但是如果你说please find the attachment实在是恶俗至极。

一般直接用动词attached, enclosed. 我比较喜欢用attached.

Attached/Enclosed please find the report.
I attached the report and let me know what you think.

6)文件怎么说?

excel, pdf, word 如果你说file也是恶俗至极，正确的说法是document.（excel可以说spreadsheet, ppt可以说presentation)

Attached please find the document.

三、和陌生人发邮件如何自我介绍？

不要说 This is xxx和I am这种句式，开头也不要太多客套话，老外开头都是直接说My name is xxx

Hi Mike,
My name is Steven Gates. I work in the R&D department and am in charge of ...

四、群发邮件如何称呼？

书上百分之一万告诉你用Dear all, Hi all这种，实际，只有群发给整个公司的邮件，比如公司新闻之类的才用这种称呼，其他时候用下面的，

• Team, (最常用）
• Gents, (如果全部是男的）

全部都是女的，我还真不知道怎么称呼，我也没在女人堆里待过。

五、邮件里插话怎么说？

本来你只是在cc列表里作为旁观者，但是你也想进来插一句话怎么说？用chime in

Just to chime in, xxxx
I'd like to chime in with my idea, xxxx

如果邀请别人发表意见怎么说，用 please chime in here with your thoughts/comments/idea.

Steven, please chime in here with correct information.

六、邮件如何更加礼貌？

参考史蒂芬这个3000赞的回答

在日常英语对话中有哪些细节中国人不会注意，但是外国人却觉得很重要，并可能认为中国人很无礼？ - 史蒂芬的回答 - 知乎

另外补充

1) 问别人一个问题时，前面加个wondering表示想知道，比直接问一个问题更加委婉。

• I was wondering what your thoughts are changing this design.
• I am wondering if you are using the same material.

2) 请求别人做一件事，用If you could xxx, that would be great. 更加礼貌

3) 请别人帮忙做一件事时，在前面加(by) any chance，意思是如果有时间/有机会，很委婉。

• By any chance, could you help check the data? 有时间可不可以帮忙看看数据？

六、起承转合常用词

我就不说However, Nevertheless, on one hand, on the other hand, firstly这种老师教的恶俗至极的老八股了。

1）lastly/finally

很少看到邮件用说firstly的，一般有话就直说, 但是lastly很常见，在说完前面一大堆之后，说最后一件事的时候，说lastly,finally表示最后你想说什么

• Lastly, could you confirm that there is no additional change? 最后一件事，你可不可以确认一下不会再改了？
• Finally, the most important thing is ...(不知道怎么翻译这个finally)

2）as/on a side note

原意是边注，引申为补充说明某件事情，特别是你想提醒别人做某件事，这样更加委婉，可以翻译成“友情提示”。

• Also, on a side note, can you xxxx?
• As a side note, I'm beginning to think our current measurement method doesn't seem to be accurate enough .

类似的还有 on a related point（相关说明）

3) specifically

特别说明一件事时，用这个词开头，另写一个自然段。

• Specifically , we are interested in xxxx.
• Specifically , we'd like to xxxx.

4) all said/ with all that said

中文意思就是“说了那么多”，用于总结。

• All said, I think we are in an enviable position going into the 2017 sales season with xxxx. 说了那么多，我想我们处在一个令人羡慕的市场地位。

5) that being said

中文意思是“话虽如此',

• That being said, we still need to ...(话虽如此，我们还是需要...)

6) on another front

代替on another side

七、邮件里常用的词汇

待我逐一讲解。

1) highlight

这真是个妙词，本意是高亮显示，也就是给字体加点背景颜色，引申为强调以引起注意。

以下都叫highlight，前者是真正的highlight，后者虽然是画圈，但是也是框起来引起人注意，也叫highlight. 下面区域就叫highlighted area.

所以，任何事情只要你想强调，以引起别人注意，都可以用highlight.就连足球比赛精彩回顾也叫highlight.

• I have to highlight the issue that the deadline is close whereas up to date we haven't come up with a solution
  
• One of my concerns is that the factory is not highlighting the challenges in production.
• Can you provide some pictures and videos highlighting the xxx area of the product?(就是要你特写拍一下某个区域)
• I would like you to put a report together highlighting what caused the issue and how you expect to correct the issue.

2) issue

邮件里很少说problem,一般都用issue代替，更加正式，表示值得注意的问题。

比如品质问题是quality issue.

例句参照上面。

3) bullet points

• 现在左边这个黑色的点就是bullet point，这是它的本意，中文叫做项目符号，引申为重点内容。

Let's discuss all the bullet points tomorrow.

4) callout

记住下面这这种有箭头或者线条的标注文字叫做callout，不叫remark, comment, note.

把call out分开变成动词，就是标注，学工科的都知道工程图很多尺寸公差是需要标注的。

The tolerance/spec wasn't called out.

5) with regard to/ regarding

关于....的话题，不要用about

I'll have a business trip regarding the quality issue.

6) echo

本意是“回声”，也就是唱KTV或者打电话经常出现的回声，引申为“附和，邮件经常用这个词来表示“我只是重复一下某人观点”，谦虚的说法

To echo John's direction, our plan is xxxx（John的邮件在前面，如果在John的邮件上再回复就可以这样说。
Just to confirm and echo John, please xxxx.
I can only echo David's email. I also think xxx.

7) address

不要只知道是" 地址“的意思，邮件和日常工作中经常用这个词表达”考虑、讨论（以尝试解决）“，意思介于think/talk about和solve之间，并不承诺一定能解决，只是表示"需要引起注意并解决”，固定搭配address the issue/ problem/question/ concern

• This issue needs to be addressed. （这个问题需要引起注意并解决）
  
• The products address the needs of beginners. （这个产品考虑到了新用户的需求）
  
• A question we‘ll need to address is whether we can afford XXXX
  
• I addressed the quality issue in the meeting(我在会议中讨论了质量问题）
• All other questions/issues will be addressed by Kevin.(其他问题将由Kevin来讨论）
• Items to be addressed Wednesday（星期三要讨论的事项）
  

8) bring up

表示把一个问题/话题提出来，这个是最常用的表达，隐含提出来供大家讨论的意思，比mention的意思更丰富。

• I also brought up a
  few concerns with John about XXXX.
  
• One thing I'd like to bring up is XXXX
  
• We are looking to save some cost on XXX project and one of the ideas brought up by the team was to look at XXXX.

9 )involve

把某人(某事）包含到某事来，很难用某个中文单词翻译，意思就是把他牵扯进来（非贬义），比include的语气要弱。

• We would involve members from purchasing team as well.
  
• When there is delivery issue, please involve the sales team.
• I would like for the root causes and
  corrective actions to involve some engineering controls in the process instead
  of just increased inspections.

10) direction

字面意思是“方向”，引申义为“指示”，不一定是上级对下级，任何“做某件事的方法”都可以叫direction.

• I will follow David's direction.
• Thanks for your direction.

11) concern

字面意思是“担心”，和worry的意思差不多，还隐含“担心而值得注意的事”，邮件中很少用worry这个词，一般都用concern.

quality concern
delivery concern
cost concern

12) input

本意是「输入」的意思，但是实际工作中，经常做「提供信息/建议」理解。

比如你给别人提供建议/信息，他会说Thanks for your input.
比如《纸牌屋》里，幕僚长对副总统说 We
value your input, Mr. Vice President.
比如你想问别人对这件事的看法，你可以说 I'd like your input on it.

13) insight

翻译成「洞见」，不接地气，但也找不出更好的表达（或者是「高见」？）

工作中，经常用来拔高别人，可以看做是opinion和input的升级版.

比如 provide some insight for it,
Look forward to your insight.
That's valuable insight.

14) dig into

"深入研究“、”深挖“的意思。

• We need to dig into the root cause.
  

15) expedite

加快，邮件中多用这个词代替accelerate和speed up

• expedite the order (加快订单）
• expedite the process (加快流程）
• We appreciate whatever
  you are able to do in order to help expedite these samples.
  

16）due

很多人知道due to，但是不知道 due原来还有“预期”的意思,代替expect，due date是“预计日期”，而不是通常理解的"截止日期“，比如预产期也是due date.

• The parts are due in Shanghai on Friday = The parts are expected to arrive in Shanghai on Friday.
• Our annual report is due to be shared early next year.(财报明年年初公布）
• The samples are due to ship(或者be shipped) on Monday.（样品预计星期一寄出）

17）part

制造业用part代替product，没为什么

The parts were made in January.

18) timing
时间安排，和time有相同和不同的地方，,很难翻译，用来代替time。看字典里怎么解释的。
Timing is used to refer to the time at which something happens or is planned to happen, or to the length of time that something takes.

• Because the manufacturing timing is too long, we would come up with a better idea(这里和time是一样的意思）
  
• My July visit timing has not yet been decided(我七月份来访的时间还没确定）
• That's perfect timing.(真是个好时候）

19） check in
不要以为只是酒店入住登记的意思，在邮件里经即可表示”获取信息“也可以表示“汇报“
老外有时候发邮件主题就是check in两个字，邮件的内容就是问一个问题。

字典上的释义
to talk with (someone) in order to report or find out new information <I have to go to a meeting now, but I'll check in with you later.

• I wanted to check in to ensure xxx. 我发邮件过来只是想了解一下状况，确保xxxx
• David checked in with me on what we can do. 大卫找我问我我们能够做什么。
  
• I'll check in with our team to confirm expected ship date and let you know. 我要去问一下我们团队。
  
• I'll check in with you tomorrow. 我明天再告诉你。

口语里也常说I'll check in with you later（我稍后再和你联系）I'm
just calling to check in（我打电话来也没什么事，了解你的近况而已）。你问别人在吗，别人说what's up？你说没什么事就是I'm
just checking in.

20）coordinate

coordinate虽然有中文「协调」的意思，但日常使用中却并没有协调矛盾和利益那么复杂，因此很多人不会用，也容易误解。

我印象最深刻的一次是，部门组织了团建活动，结束后老板发了一封邮件，其中有说到Thank you Linda for coordinating all this.

这个活动是他的助理Linda全程安排的。看到老板用coordinate这个词我还觉得还挺新颖的，换做我只会说arrange或者organize（感谢Linda组织这次活动）。

其实Linda所做的工作就是打电话订酒店、买票、安排交通，通过邮件和微信通知我们行程，并没有需要协调各方利益，她所起到的作用就是「联络沟通」各个群体，最后让团队活动得以顺利进行。

由此可以看出coordinate就是联络沟通以使事情顺利进行。

如果我们只记住「协调」的意思，可能永远不会用coordinate这个词，我们更应该记住是「联络」的意思。

project coordinator/ sales coordinator其实就是项目跟单、销售跟单，主要工作是打打电话、发发邮件追踪各方进度，是很初级的职位。

例1：

可以和酒店联系一下，把入住时间改为星期五吗？

• 翻译一：Could you please contact the hotel and change the check-in date to Friday?
  
• 翻译二：Could you please coordinate with the hotel and change the check-in date to Friday?

例2：

请和实验室联系一下尽快安排测试。

• 翻译一：Please contact the lab to start the test asap.
• 翻译二：Please coordinate with the lab to start the test asap.

例3：

可以叫贵公司的美国办事处帮忙提供一下邀请函吗？

• 翻译一：Could you ask your US office to offfer an invitation letter?
• 翻译二：Could you help coordinate with your US office to offfer an invitation letter?

例4：

让Linda来处理签证的事。

• 翻译：Have Linda coordinate the visa thing.

这里的coordinate是指让Linda去和领事馆、中介、当事人联络。

大家平时可以多用coordinate来代替contact和communicate，甚至 handle（如果是处理联络沟通的事情）。

21）其他：

consolidate

align

specifics

generalities

documentation

reflect

还可以参考我另外一个回答

有哪些英语用一个单词就能表达清楚但是用中文表达却很难表达的例子？

对商务英语感兴趣的小伙伴，移步我一个课程，我把多年积累的职场商务英语都写在这个课程里了，里面有100个职场英语核心词汇。

你要的商务英语、英文邮件写作都在这里了

八、英语邮件如何显得更加专业，给人留下好的印象。

• 主题必须要“标题党”，必须包含必要信息，让人有打开的欲望。有些台湾人甚至在标题上加->Steven表示这封邮件是发给谁的。比如 XXXX Delay notice -> Steven
• 一定不要用任何简写，比如c.u(see you)之类，除了pls(please),thx(thanks),当然能不用尽量不用。
• 一定不要用gonna, wanna这种形式，恶俗至极，请变成原形 going to, want to
• 回复别人邮件，要把过往邮件的内容recap一遍，防止别人忘记。
• 多用bullet point, table 让邮件更加清晰。
• 多用callout，一目了然。
• 有附件的话，把附件做一个summary贴在正文。
• 附件的命名一定要规范，让人知道里面是什么，也方便别人保存
• 任何邮件，当天必须回、必须回

（未完待续）

================================================================

史蒂芬其他回答和文章

写工作邮件的几点建议（一目了然，高效沟通） - 史蒂芬的专栏 - 知乎专栏

外企面试的时候英语自我介绍该说点什么？重点推荐

有哪些美剧的台词是高水平的、值得反复学习的？

如何把《经济学人》《纽约时报》学到的词汇正确理解和使用？

如何把每天最新英文版《纽约时报》推送到kindle上？

受汉语思维影响的英语错误表达有哪些？

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